Terms of Service

These Terms of Service govern access to and use of the services, software, APIs, managed infrastructure and related offerings provided by Atyourtime Technology Limited ("Atyourtime", "we", "our", "us").

By accessing or using our website, SaaS platform, Managed Services, white-label modules, Agent Growth Engine, or any related services, you agree to be bound by these Terms.

If you do not agree, you must not use our services.

1. Company Information

Atyourtime Technology Limited is a company registered in England and Wales.

Registered office: Suite 207, Devonshire House Manor Way, Borehamwood, Hertfordshire, United Kingdom, WD6 1QQ
Company number: 11374371

2. Scope of Services

Atyourtime provides enterprise delivery infrastructure including but not limited to:

Tag & Scan verification technology
SaaS-based delivery management systems
White-label enterprise modules
Custom solution provisioning
Managed Services (MSP)
Agent Growth Engine and commission infrastructure
API integrations and technical resource placement

Specific services may be governed by separate commercial agreements, statements of work, or service-level agreements.

3. Eligibility

Our services are intended for business and commercial use only.

By using our services, you represent that:

You are acting on behalf of a business entity
You have authority to bind that entity
You are legally capable of entering into binding contracts

4. Account Registration and Security

Where access requires an account:

You must provide accurate information
You are responsible for maintaining confidentiality of credentials
You must notify us of unauthorised access

We reserve the right to suspend or terminate accounts that breach these Terms.

5. Intellectual Property

All intellectual property rights in:

Tag & Scan technology
Platform architecture
APIs
White-label modules
Agent Growth Engine
Branding and documentation

remain the exclusive property of Atyourtime Technology Limited. No rights are transferred except for limited, revocable, non-exclusive usage rights under applicable agreements.

You may not:

Reverse engineer
Copy
Resell without written authorisation
Modify proprietary code
Create derivative works without permission

6. Managed Services (MSP)

Where Managed Services are engaged:

Service scope is defined in writing
SLAs apply only where explicitly agreed
We may perform monitoring, optimisation and integration tasks
Clients must provide necessary system access and cooperation

We are not responsible for downtime caused by third-party providers, external integrations, or force majeure events.

7. Agent Growth Engine

Where the Agent Growth Engine is used:

Commission structures are governed by separate agreements
Referral tracking relies on submitted data accuracy
We reserve the right to audit referral activity
Fraudulent or duplicate referrals may result in forfeiture of commissions

Atyourtime may suspend or terminate agent access in cases of misuse, misrepresentation or breach.

8. Client Responsibilities

You agree to:

Use services in compliance with applicable laws
Maintain necessary regulatory approvals
Ensure data accuracy
Not use services for unlawful activity
Not interfere with platform integrity

You are responsible for content, integrations and data submitted through your systems.

9. Data Protection and Privacy

We process data in accordance with UK GDPR and applicable data protection laws.

Where personal data is processed:

We act as a data processor where appropriate
Data processing agreements may apply
Clients remain responsible as data controllers for their end users

Our Privacy Policy forms part of these Terms.

10. Payment and Fees

Fees are governed by commercial agreements or published pricing.

Unless otherwise agreed:

Fees are non-refundable
Late payments may incur interest
Access may be suspended for non-payment

11. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted access. Maintenance, upgrades or unforeseen technical issues may temporarily affect service.

Enterprise SLAs apply only where expressly agreed in writing.

12. Limitation of Liability

To the fullest extent permitted by law, Atyourtime shall not be liable for:

Indirect or consequential loss
Loss of profits or revenue
Business interruption
Loss of data beyond agreed safeguards

Total liability under these Terms shall not exceed the fees paid in the preceding 12 months unless otherwise agreed.

Nothing excludes liability for fraud, death or personal injury caused by negligence, or liabilities that cannot legally be limited.

13. Indemnity

You agree to indemnify and hold Atyourtime harmless against claims arising from:

Your misuse of the platform
Breach of these Terms
Infringement of third-party rights
Regulatory non-compliance by your organisation

14. Suspension and Termination

We may suspend or terminate access if:

You breach these Terms
You engage in fraudulent activity
You misuse intellectual property
You fail to pay fees

Termination does not remove accrued payment obligations.

15. Confidentiality

Both parties agree to protect confidential information and not disclose it without written consent, except where legally required.

16. Amendments

We may update these Terms periodically.

Material changes will be notified via website notice or direct communication
Continued use after updates constitutes acceptance

17. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.